FAQ
ABOUT CLASS
· We strongly recommend taking a 1:1 private class first to learn the fundamentals of exercises. If it’s difficult to find the right exercise for your body type, taking an INTRO class where you can set exercise goals through individual body analysis is also a good option
· Please refer to the top menu on the website, ‘WHAT EXERCISES DO WE OFFER?’, for detailed explanations of each exercise.
· We can accommodate most body weights, but for smooth class participation, it’s necessary to consult with an expert beforehand. Please don’t hesitate to contact the studio in any way.
· No, not at all. Both exercises are suitable for participants of all levels. However, for precise exercise goal setting, We recommend starting with a 1:1 private lesson or an INTRO class.
· Unfortunately, we do not match a partner for our clients. For any private group, you need to bring your own members.
· CBD : 8ppl max
· Prenatal class is only available in 1:1 private and it is recommended to begin from the 2nd trimester with doctor’s advice.
· Postnatal is recommended to begin from 6 weeks after giving birth with doctor’s advice.
· No we don’t. There is a possibility that a male client or male instructor can be in the class.
· No we don’t have shower room.
· It is subject to the instructor’s availability.
· It’s 50 minutes
FAQ
ABOUT BOOKING
· Please click on “BOOK NOW” at the top of the our website to enter Team up, where you can check the timetable and make class reservations. · For private lessons, please inquire directly via Instagram, Redbook, or phone call. · All classes must be prepaid in order to book.
· Activation date of the passes will be automatically set as the date of your first class out of the package. For example, if your first class is booked on 14/9 and you are trying to book another class on 10/9, It is before the activation date and therefore it will ask you to purchase another class pass.
· Please contact our studio to reset the activation date or try to book after the activation date.
· Monthly passes are strictly non-extendable.
· Regular 10 session package extension can be taken into consideration under circumstances such as prolonged illness/injury/surgery/pregnancy. Supporting documents stating the specific period must be submitted.
· Public holiday does not count towards the expiry. It will be automatically extended accordingly.
· Late cancellation can not be reimbursed although a medical certificate is provided.
· You will receive a reminder notification from us when you are added to the class.
· Our studio have a 24 hours cancellation policy, if you want to cancel a class without any penalty, you should do it 24 hours before the class starts.
· Any cancellation less than 24 hours before the class, will be a loss of session, and no reasons can be accepted.
· We will deduct both of the clients’ pass, even only one person coming. Or the 1 person can pay 1:1 single session instead, and keep the private group session pass